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Services


TechPoint’s private IT network consists of hundreds of skilled technicians throughout Canada! Our team is on standby to provide a speedy response and technical know-how when and where you need it! We work diligently to keep your stores, branches and offices connected and working at their optimum eliminating and minimizing costly downtime.

Services on-site include:

 

  • Specializing in P.O.S. and business infrastructure
  • Multi-location technology installations, all technical services
  • Managed on-site break fix resources and service specialists
  • Technology rollovers & upgrades
  • Implementation, migration and integration services
  • Infrastructure services and support for Data and Telco, racks, patch panels and cabling (Certification)
  • Wireless, POE installations, maintenance and services
  • De-installation, E-waste management and secure certified data destruction
  • Project planning and management (Single or Multi-point) Installations, Moves, Additions, Upgrades, Refresh, Change
  • Custom tailored maintenance programs
  • Managed Virus protection services
  • Managed off premise back-up services

Service programs

Our team is dedicated to excellence, adapting to the ever-improving technology environments of our customers and saving your company time and money. By providing superior services, communication and support, you can focus on your core business and leave the technology to us.

  • Maintenance Agreements: Inclusive and tailored (include parts or select services only)
  • Preventative Maintenance (annual and bi-annual)
  • Time and Materials per incident
  • Block time (100 hrs – 1000 hrs)
  • Hardware exchange and repair pool management programs (i.e.: Printers, PC’s, Etc.)
  • Network and Telco cabling management
  • Imaging and managed deployments

Equipment serviced:
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  • Servers, Computers, Printers all makes and models (Laser, Matrix, Line, etc.)
  • Terminals, Routers, Switches
  • Point-of-Sale Systems and Infrastructure
  • Mechanical computing devices (Kiosks, Gas Pumps, ATM machines)
  • Wireless network devices (WAP, WCCTV)
  • Data network cabling services (Category 3, 5e and 6 networks)
  • Digital players and signage